Jumbo Electronics Experience in Gurgaon

Today, I walked into a Jumbo store to pick up a battery charger for my Digicam. They had a Sony charger and it was marked at Rs. 975/-. It suited my purpose and I decided to buy it. Wait. Not yet.

The attendant asked me to pay up, which I did with 2 crisp Rs. 500/- notes I got from an ATM recently. I waited for about 10 minutes for 3 different attendants who fidgeted with the register, and probably did not know how to operate the machine. One of them then ran to the other and then another and finally (Phew !) they came up with a bill. Thank god for that, and for my good mood. That was not the end, since they had only Rs. 20/- change and could not find another Rs. 5 they owed me. They frantically searched their pockets and made me wait another 5 minutes before one of them disappeared and reappeared with the change, and with no apology for making me wait.



It was then that they realized that they needed to give me some kind of a 'bag' to carry the merchandise. So now the 3 attendants started searching for a 'bag' and finally came up with one that was big enough to carry a 25 inch LCD , and all I had was a small, pocket sized battery charger.

No 'thank you', no 'sorry to keep you waiting', no nothing.

I don't blame the 3 attendants, since they seemed very young and probably untrained or under-trained for the job.

Later I searched on the net and found the same charger on the 'Sony' website and the charger was in fact Rs. 975/- MRP. Wow!! I didn't know malls still sold at MRP; I thought they sold way below MRP because of the volume discounts they got. I didn't feel cheated, or looted, just unimportant as a customer for 'Jumbo'.

I hope someone at Jumbo Electronics, Ambiance Mall, Gurgaon reads this post and takes corrective action.